Frequently Asked Questions
Find answers to common questions about Veloo’s services, policies, and rider network.
Veloo is an eco-logistics platform that connects you with trained, verified riders for fast,
affordable, and environmentally friendly local deliveries.
You can reach us 24/7 via the in-app chat, email at support@veloo.com, or by calling +234 800 000 0000.
We’re live in Gwarinpa, Wuse, Jahi, Wuye, and Dawaki in Abuja—stay tuned as we expand to
more districts soon.
After booking, you’ll see your rider’s live GPS location and ETA right in the app—no more
guessing.
We accept credit/debit cards, cash on delivery, and major mobile-money wallets.
You can update the drop-off address up to 5 minutes before pickup in the app. After pickup,
please contact the rider directly or reach out to support.
Yes—we provide tailored corporate solutions, volume discounts, and monthly billing. Contact
our sales team at business@veloo.com.
Absolutely. We encrypt all personal and order information, and never share your data with
third parties without permission.
Use the “Report a Vehicle” page in our Support Hub, or contact support directly via chat or
email, and we’ll follow up promptly.
